About this policy
As used throughout this policy, the term 'Amore Fitness' refers to Kim Baram, ABN: 38 451 972 425 ('Amore Fitness', 'we', 'our' and 'us'). Amore Fitness is bound by the Privacy Act 1988 (Cth) ‘The Privacy Act’ and other applicable laws which govern policy.
Collecting your personal information
The personal information we collect depends on your relationship with Amore Fitness and the services you have requested. This includes:
■ your name and contact details
■ your date of birth;
■ your home address;
■ your preferred communications method;
■ your goals and objectives relating to health, lifestyle and exercise.
Health and other sensitive information
As a pre-requisite to undertaking a health and fitness program at Amore Fitness, certain personal and health information is collected about you in a Pre-Exercise and Health Screening Form. We do not generally collect any sensitive information unless it is volunteered by you.
Amore Fitness collects certain personal information in a Pre-Exercise and Health Screening Form from a parent or guardian for individuals under 18 years of age. We do not knowingly collect any other personal information without the permission and consent of a parent or guardian. Parents and legal guardians must ensure individuals under 18 years of age do not submit any personal information without your permission.
Contacting us via website, email or otherwise
When you use our website, complete a form or contact us by phone, email or SMS, we may collect, store and use certain personal information that you disclose to us. This may include details such as your name, address, phone, email as well as other communication data, whether this is required for our own billing purposes or otherwise and the services or resources that you access.
If you contact us to make a general enquiry, we may keep a record of that correspondence.
Communications from us
Once you contact us, we may use personal information that we hold about you to identify services and products that may be of interest to you.
We may also communicate with you about:
■ your health and fitness program
■ information and resources to assist your health and fitness program
■ the personal trainer who will assist you with your health and fitness program
■ payment transactions and billing.
Why we collect personal information and how we use this information
The main purposes for which personal information is collected, used, held and disclosed are set out as follows:
■ We use personal information to provide the services you request from us such as to facilitate your health and fitness program, to facilitate appointment bookings, cancellations and re-schedules, to manage our relationship with you, to communicate with you and assist you with your enquiries, and to facilitate the payment of sessions when they become due as well as transactions of other goods and services.
■ We use health information provided by you in the Pre-Exercise and Health Screening Form so that we can assess your readiness for exercise. This information is used to help us identify any medical conditions you may have or have had in the past, any medications you may be on, and other health conditions which may put you at a higher risk when exercising, which may impact your ability to exercise. Sensitive information is not collected unless it is volunteered by you.
■ We may use personal information, including photos and/or video taken of you during your fitness program which may be used on our website and/or other social media platforms. This is mainly for the purposes of highlighting your achieving your health and fitness goals and your permission/consent will be obtained before doing so. Should you change your mind, you may request in writing to us at any time via email if you wish us to remove the information and we will do so within 30 days and advise you once this has taken place.
■ We may also use personal information to advertise our products and services, process payments and maintain accounts and records, to administer and maintain client records, develop and upgrade our business systems, and to comply with the law. In addition, we may need to use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
■ We may also use your contact details to send you e-newsletters and promotions, conduct online surveys or reviews that we use for feedback and research purposes, competitions, prize draws and other promotions via our Facebook, email or phone. Although, you are not obligated to respond to these and you may request to opt-out from receiving these types of communications from us.
■ We also use your personal information in order to provide and continually improve our services and operate our facilities (as described above), or otherwise, as required by law.
Removal of personal information
You may request in writing via email to Amore Fitness should you not wish to receive any further marketing or communications from us and we will remove your personal details from our system within 30 days and advise you once this has taken place.
Circumstances where we may share your personal information
We may also disclose personal information to our personnel who require access to your personal information to the extent that they need this information in connection with their duties and to assist you with your health and fitness program.
Updating your personal information
You can correct and update your personal information held by us if you believe any of your personal information is inaccurate, incomplete or not up-to-date. There is no charge for updating or correcting your personal or health information.
You have the right to request access to personal information we hold about you. Depending on the nature of your query, sometimes we will be able to respond over the phone and within a reasonable period of time.
Although we may be able to provide you with most of the personal information we hold about you, in some circumstances it may not be possible to provide you with access to all the information. Where this may be the case, we will notify you of the reasons in writing (except to the extent it would be unreasonable for us to do so).
Further, depending on the nature and type of information you request access to, we may need to charge you a small administration fee for giving you access to the information.
We will also need to confirm your identity before we correct, update or release any of your personal information to you.
Storage and security of your personal information
Amore Fitness holds personal information either electronically or in hard copy paper files and we take reasonable steps to protect the information that we hold about you from misuse, interference and loss and from unauthorised access, modification or disclosure.
We do this by maintaining physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information and by limiting who can access your personal information.
We also use a global leader in internet content security software with a focus on data security to ensure we have an appropriate level of safeguards in place to protect personal information including a privacy scanner, social networking protection and data theft prevention.
Cookies and web-tracking tools
Cookies are not used by us at this time. Cookies are tiny electronic identifiers sent to your browser and stored on your computer by your browser or other device you are using to access a website or use mobile applications. Cookies are used to collect your IP address or MAC address, city associated with your IP or MAP address, the date and time of your visit to a website, pages viewed, the URL of the website you viewed before a website and the type of browser you use. This is statistical data about a users’ browsing actions and patterns and does not identify any individual. The menu menu bar on web browsers explain how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Google Adsense is not used by us at this time. Google Adsense is a third party vendor provided by Google to serve advertisements that appear on a website directly to your browser. Google's use of the double click cookie enables them and their partners to serve ads to those users based on their visit to those websites and other websites. Users can opt-out by visiting Ads Settings.
Google Analytics is not used by us at this time. Google Analytics is a web-tracking tool that generates statistics about traffic to a website and how users user that website. Although this tool does not collect personal information of visitors to websites.
How to make a complaint
If you have a complaint about how we have handled your personal information, you can contact us using the contact details below. Once we have received your complaint, we will investigate and respond to you within a reasonable period of time.
Amore Fitness will take any privacy complaint seriously and will deal with your complaint fairly and promptly.
How to contact us
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Amore Fitness is a professional mobile personal training fitness business based in Brisbane, Queensland. We offer a premium, personalised health and fitness service with advice, motivation and support to help you lead a fitter, healthier, more active lifestyle.