TERMS AND CONDITIONS
After the first introductory trial session has taken place, all further sessions must be paid for in advance by direct debit. This includes pay-as-you-go and session packs.
Pack sessions are generally used within a certain number of days from pack purchase.
■ 10 session packs expire within 90 days
■ 20 session packs (2 sessions per
week) expire within 120 days of
Extensions will be given if reasonable notice is given that you will be away on holiday/business or have an injury/illness.
We ask that you arrive five (5) minutes prior to the start of your sessions so they can start on time.
If you're running late, your session time will be reduced accordingly and will still finish at the alloted time. This ensures our other clients are not inconvenienced so that their sessions can start on time.
If your personal trainer arrives late for your session, you will receive the alloted time for your session. However if this isn't convenient for you, the time will be made up at the next available session.
If you miss your booked session and you have not contacted your personal trainer prior to the session taking place, this will be counted as a no-show and you will be charged for the session. In the case of personal training by direct debit, the session will be marked as redeemed.
Cancellations and reschedules
If you cancel a booked session with less than 24 hours notice, or fail to attend a booked session, you will be charged for the session. In the case of personal training by direct debit, the session will be marked as redeemed.
Last minute cancellations or attempts to reschedule bookings are inconvenient for our personal trainers and our other clients. Although our personal trainers will make every effort to be flexible and accommodate you, they will do so when a legitimate reason is provided such as a medical emergency, injury or illness.
Medical emergency or injury/illness
Cancelling and rescheduling due to legitimate illness/injury or in case of emergency will be accepted as long as we have been given reasonable notice prior to the booked session.
If you are unwell and you are not sure whether you should train or not, please contact your personal trainer for advice prior to your session. An alternative make-up session can also be arranged for that same week if needed.
If it is raining, sessions will continue as normal as an undercover area may be chosen so that the session can continue. An alternative make-up session can also be arranged for that same week if needed.
In the event of extreme weather conditions such as hail, flood or cyclone, and your session needs to be cancelled, you will not be charged for that session.
Training will not take place on public holidays unless you have made an arrangement with your personal trainer. If your sessions are booked for a set day each week and any of these fall on a public holiday, training will recommence the following week at no loss to you.
■ You must contact 0407032491 24 hours
prior to your booked session taking place.
■ Your personal trainer will check if there is
any other availability for that week and
get back to you with confirmation of the
rescheduled booking time as quickly as
possible so you do not forfeit the session.
■ You are expected to confirm the
rescheduled booking time as soon as
■ If you then cancel your rescheduled
booked session, you will forfeit the
session and that session will be marked
Exceptions will be at the discretion of your personal trainer.
If you know you are going to be away, please provide your personal trainer with seven (7) days notice for any absences. This is so that we can allot those sessions to our other clients. Your personal trainer will provide you with at least seven (7) days notice should they have any prolonged absences and alternative personal training arrangements will be discussed with you.
Amore Fitness, our personal trainers and other personnel abide by the Fitness Australia Code of Ethics which is founded on honesty, veracity, confidentiality, justice, respect and autonomy. This code acts as a guide in our relationships and responsibilities to our clients. You will be respected and treated like an individual and genuine care shown towards your health and fitness goals.
If you are unable to continue your fitness program due to a change in circumstance, such as moving interstate or having an unforeseen medical condition that impacts your ability to exercise, or other reason, please contact us in writing via email explaining your circumstance. After review and consideration, we may refund you for any remaining unused sessions that you may have already paid for. A small administration fee of $50 will apply.
If you're concerned at all, please don't hesitate to contact us. We always try our best to accommodate our clients in the best way possible.
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Amore Fitness is a professional mobile personal training fitness business based in Brisbane, Queensland. We offer a premium, personalised health and fitness service with advice, motivation and support to help you lead a fitter, healthier, more active lifestyle.