Payment terms

After the first introductory trial session has taken place, all further sessions must be paid for in advance by direct debit. This includes pay-as-you-go and session packs.

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​​Expiry dates

Pack sessions are generally used within a certain number of days from pack purchase.

■ 10 session packs expire within 90 days

   of purchase

■ 20 session packs (2 sessions per

   week) expire within 120 days of

   purchase.

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Extensions will be granted if reasonable notice is given that you will be away on holiday/business or have an injury/illness.

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​Late arrivals

We ask that you arrive five (5) minutes prior to the start of your sessions so they can start on time.

 

If you're running late, your session time will be reduced accordingly and will still finish at the alloted time. This ensures our other clients are not inconvenienced so that their sessions can start on time.

 

If your personal trainer arrives late for your session, you will receive the alloted time for your session. However if this isn't convenient for you, the time will be made up at the next available session.

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Missed appointment

If you miss your booked session and you have not contacted your personal trainer prior to the session taking place, this will be counted as a no-show and you will be charged for the session. In the case of personal training by direct debit, the session will be marked as redeemed.

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Cancellations and reschedules

If you cancel a booked session with less than 24 hours notice, or fail to attend a booked session, you will be charged for the session. In the case of personal training by direct debit, the session will be marked as redeemed.

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Last minute cancellations or attempts to reschedule bookings are inconvenient for our personal trainers and our other clients. Although our personal trainers will make every effort to be flexible and accommodate you, they will do so when a legitimate reason is provided such as a medical emergency, injury or illness.

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Exceptions

Medical emergency or injury/illness

Cancelling and rescheduling due to legitimate illness/injury or in case of emergency will be accepted as long as we have been given reasonable notice prior to the booked session.

 

​If you are unwell and you are not sure whether you should train or not, please contact your personal trainer for advice prior to your session. An alternative make-up session can also be arranged for that same week if needed.

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Weather

If it is raining, sessions will continue as normal as an undercover area may be chosen so that the session can continue. An alternative make-up session can also be arranged for that same week if needed.

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In the event of extreme weather conditions such as hail, flood or cyclone, and your session needs to be cancelled, you will not be charged for that session.

 

Public holidays

Training will not take place on public holidays unless you have made an arrangement with your personal trainer. If your sessions are booked for a set day each week and any of these fall on a public holiday, training will recommence the following week at no loss to you.

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To cancel/reschedule

■ You must contact 0407032491 24 hours

   prior to your booked session taking place.

■ Your personal trainer will check if there is

   any other availability for that week and

   get back to you with confirmation of the

   rescheduled booking time as quickly as

   possible so you do not forfeit the session.

■ You are expected to confirm the

   rescheduled booking time as soon as
   possible.

■ If you then cancel your rescheduled

   booked session, you will forfeit the

   session and that session will be marked

   as redeemed.

■ Your personal trainer will contact you to
  confirm a cancelled session. If you do not
  receive confirmation, call your personal
  trainer.

■ Exceptions will be at the discretion of
   your personal trainer.

 

Training absences

If you know you are going to be away, please provide your personal trainer with seven (7) days notice for any absences. This is so that we can allot those sessions to our other clients. Your personal trainer will provide you with at least seven (7) days notice should they have any prolonged absences and alternative personal training arrangements will be discussed with you.