TERMS AND CONDITIONS
Payment terms
Following the first introductory trial session, all subsequent sessions require advance payment via direct debit. This applies to both pay-as-you-go and session packs.
Expiration policy
Pack sessions are typically intended for use within a specified timeframe from the date of purchase.
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10 session packs expire 90 days from the date of purchase
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20 session packs (2 sessions per week) expire 120 days from the date of purchase.
Extensions
Requests for extensions will be considered if reasonable notice is provided due to planned holidays, business trips or in cases of injury or illness.
Late arrivals
Arrival time
We kindly request that you arrive at least five (5) minutes prior to your scheduled session to ensure a prompt start.
Should you arrive late, your session will still end at the allocated time, thereby minimising inconvenience to other clients. If your personal trainer is delayed, your session will be extended to its full duration, or rescheduled at your convenience.
Missed appointment
Failure to attend a scheduled session without prior notification will be considered a no-show, resulting in a charge for the session. For clients using direct debit for personal training, the missed session will be marked as redeemed.
Cancellations and reschedules
Should you need to cancel a scheduled session, kindly provide us with at least 24 hours notice. Failure to do so or non-attendance will result in a charge for the session. For clients utilising direct debit for personal training, the session will be considered redeemed.
Last-minute cancellations or attempts to reschedule impose inconvenience on both our personal trainers and fellow clients. While our trainers will make every effort to be flexible and accommodating, they can only do so under legitimate circumstances such as medical emergencies, injuries or illnesses.
Exceptions
Medical emergency or injury/illness
Cancellation and rescheduling due to genuine illness, injury, or emergency are permitted provided reasonable notice is given prior to the scheduled session.
If you're uncertain about training due to illness, kindly consult your trainer beforehand. Additionally, an alternative makeup session within the same week can be arranged upon request.
Weather
In the event of rain, sessions will typically proceed as planned, as we may opt for an undercover area to ensure continuity.
However, if extreme weather conditions like hail, flood, or cyclone occur, and it becomes unsafe to conduct the session, you won't incur any charges for the cancelled session. Additionally, if needed, we can schedule a make-up session within the same week.
Public holidays
Please note that training sessions will not be held on public holidays unless prior arrangements have been made with your personal trainer. If your regular sessions fall on a public holiday, training will resume the following week without any loss to you.
To cancel/reschedule
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You must contact 0407032491 24 hours prior to your booked session taking place.
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Your personal trainer will check if there is any other availability for that week and get back to you with confirmation of the rescheduled booking time as quickly as possible so you do not forfeit the session.
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You are expected to confirm the rescheduled booking time as soon as possible.
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If you then cancel your rescheduled booked session, you will forfeit the session and that session will be marked as redeemed.
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Your personal trainer will contact you to confirm a cancelled session. If you do not receive confirmation, call your personal trainer.
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Exceptions will be at the discretion of your personal trainer.
Absences from training sessions
To ensure smooth scheduling and accommodate other clients, kindly notify your personal trainer of any planned absences at least seven (7) days in advance. Similarly, your personal trainer will notify you with a minimum of seven (7) days' notice in case of their prolonged absence and alternative personal training arrangements will be discussed with you.
Privacy
The information you provide to Amore Fitness will be treated confidentially. Refer to our Privacy Policy for more information.
Conduct
Amore Fitness, our personal trainers and other personnel adhere to the principles outlined in the AUSActive Code of Ethics. This code acts as the cornerstone of our interactions and obligations to our clients. You will be treated with respect, receive individualised attention and genuine care and dedication towards your health and fitness goals.
Fitness Starter Pack
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The cost of the 5-sessions pack is $375 per person. Each session is of 30 minutes duration.
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The 5-sessions pack is exclusively available to residents residing on Brisbane southside.
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Payment must be made in full via bank transfer prior to the designated start date.
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All 5 sessions must be utilized within a 6-week period starting from the initial session date.
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Amore Fitness reserves the right to modify these terms and conditions at its sole discretion without prior notice.
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You are under no obligation to continue beyond the 5 sessions. However, should you wish to extend your fitness journey, consider our 10-session pack to deepen your commitment to your health and fitness goals, and to enjoy additional benefits tailored to your progress and aspirations.
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While we strive to support your fitness goals, it’s important to remember that individual results may vary, and we cannot guarantee specific outcomes. Your progress and achievements will depend on various factors including but not limited to your dedication, consistency, and adherence to the program, as well as individual physiological differences. Rest assured, our team is committed to providing you with the guidance, support, and resources necessary to help you reach your fitness aspirations.
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Prior to commencing your sessions, completion of a pre-exercise screening form is mandatory to ensure your safety and well-being.
By proceeding with the purchase of the Fitness Starter Pack, you acknowledge and agree to adhere to the terms and conditions outlined above. Should you have any queries or require further clarification, please do not hesitate to contact us.
Termination
In the event that you need to discontinue your fitness program due to circumstances beyond your control, such as relocating to another state, unforeseen medical conditions affecting your ability to exercise, or any other valid reason, kindly notify us via email, providing a detailed explanation of your situation. Upon receipt, we will carefully evaluate your request and may offer a refund for any remaining unused sessions for which you have already made payment. Please note that a nominal administration fee of $75 will be deducted from the refund amount.
Questions
Your satisfaction is our priority. If you have any concerns whatsoever, please reach out to us without hesitation. We are committed to providing the best possible service and will make every effort to address your needs and enquiries promptly.
Stay connected.
PERSONAL TRAINING
amorefitness
Amore Fitness offers a professional mobile service across Brisbane, Queensland. Founded and led by Kim Baram, we prioritise personalised health and fitness solutions, delivering expert guidance and unwavering support to enhance your wellbeing. Beyond workouts, we inspire transformative life changes.