TERMS AND CONDITIONS

Please read through these Terms and Conditions which allow us to be most efficient and to provide the best service possible for all our clients. Amore Fitness reserves the right to review and adjust these terms at our discretion at any time.

 

 

Late arrivals

We ask that you arrive to your training session five (5) minutes prior to the start of the scheduled appointment so that your session can start on time.

 

If you arrive late, unfortunately this does not entitle you to a session longer than the scheduled appointment time. This is so we can ensure appointment times with our other clients held throughout the day also start on time.

 

If your personal trainer arrives late for your scheduled appointment, you will receive the alloted time for your session. However if this is not convenient, the time will be made up at the next available session.

 

Missed appointment

If you miss your scheduled appointment and you have not contacted your personal trainer prior to the session taking place, and your personal trainer has showed up for that session, then the session will be forfeited and you will be charged for the missed session.

 

 

Cancellations and reschedules

Last minute cancellations or attempts to reschedule are inconvenient for our personal trainers and our other clients. Although our personal trainers will make every effort to be flexible and accommodate you, they will do so when you provide a legitimate reason such as:

 

Illness

If you are unwell and you are not sure whether you should train or not, please contact your personal trainer for advice prior to your appointment for your scheduled training session.

 

Weather

If it is raining, training sessions will continue as normal as an undercover area may be chosen so that the session can continue. An alternative make-up session can also be arranged for that same week if needed.

To cancel/reschedule

■ You must phone 0407 032 491 with

   24 hours notice of the appointment

   time.

■ If there is no answer, please leave a

   message or send a text message.

■ Your personal trainer will check if

   there is any other availability for that

   week and get back to you with

   confirmation of the rescheduled day

   and time as quickly as possible.

■ You are expected to confirm the

   rescheduled appointment time as

   soon as possible.

■ If you do not contact your personal

   trainer with 24 hours of the

   appointment time, you may forfeit

   your training session.

   [Note: Some exceptions apply].

 

 

Exceptions

Medical emergency or illness/injury

Cancelling and rescheduling due to legitimate illness/injury or in case of emergency will be accepted as long as we have been given reasonable notice prior to the appointment time.

 

Extreme weather conditions

Should weather conditions be extreme in nature and you or your personal trainer cancels the appointment, you will not be charged for that session.

 

Public holidays

Training will not take place on public holidays. If your training sessions are scheduled for a set day each week and any of these fall on a public holiday, training will recommence the following week at no loss to you.

 

 

Training absences

If your sessions are scheduled for a set day each week and you know you are going to be away, please provide your personal trainer with seven (7) days advance notice for any training absences. This is so that we can allot those times to our other clients.

 

Your personal trainer will provide you with at least seven (7) days notice should they have any prolonged absences and alternative personal training arrangements will be discussed with you.

Privacy

The information you provide to Amore Fitness will be treated confidentially. Refer to our Privacy Policy for more information.

 

Conduct

Amore Fitness, our personal trainers and our other personnel abide by the Fitness Australia Code of Ethics which is founded on honesty, veracity, confidentiality, justice, respect and autonomy. This code acts as a guide in our relationships and responsibilities to our clients. You will be respected and treated like an individual and genuine care is shown towards your health and fitness goals.

 

Our personal trainers are passionate about what we do and dedicated to our clients, so it is important that you are committed and willing to do all it takes to achieve your fitness goals.

 

Amore Fitness reserves the right to end a personal training agreement should you demonstrate consistent failure to follow the instructions and advice of your personal trainer and/or abusive behaviour. Any remaining unused sessions will be refunded and a small administration fee of $50 will apply.

 

 

Termination

If you are unable to continue your fitness program due to a change in circumstance, such as moving interstate or having an unforeseen medical condition that impacts your ability to exercise, please contact us in writing via email explaining your circumstance. After review and consideration, we may refund you for any remaining unused sessions that you may have already paid for. A small administration fee of $50 will apply.

 

Questions

If you're concerned at all, please don't hesitate to contact us. We always try our best to accommodate our clients in the best way possible.